OVO Sound Sucks Customer Reviews and Feedback

From Everything.Sucks

OVO Sound is a Toronto-based Canadian record label, founded in 2012 by hip hop artist Drake, Oliver El-Khatib, and producer Noah "40" Shebib. It operates as a subsidiary of and is distributed through, Warner Music Group's Warner Records, except for Drake's releases, which are distributed by Republic Records, a division of WMG's competitor, Universal Music Group.

Many people wonder the same thing, here is a question posed by HipHopMadness on Youtube, "Is the record label OVO Sound, or is it really “Drake Sound?” On the flip side of that argument, is it fair to get sucked into the conspiracy theory that artists on OVO are putting their personal careers secondary to that of their chief Drake? — Look, Drake is clearly the most successful mainstream rapper/singer out right now. He’s carving a solid spot so deep into the Billboard charts that some weeks it seems to consist of Drake and a small handful of others. But when it comes to OVO Sound, it often seems like there is only room for one superstar on the label…Drake. What exactly is going on with OVO, and why does a record label with the most popular performer in the world seem to be plagued by a history of issues..."

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fjsdf says

"OVO SUCKS THE WORST"

Mike Gorman says

"FAO Dave - Ovo energy.
Dave, Thankyou for your reply/ update below. The electric meter readings I received from Ovo last week were not the ones I provided Ovo with. The meter readings I provided Ovo with when I started my contract with Ovo (but seem to be ignored) were -
Gas 1323
Elec 23294

The above were also agreed with the previous owner of my property.

When my contract with Ovo ended they were
Gas 1425.5
Elec 23397

My online account now says i haven’t provided any meter readings (incorrect) ??

Again I ask for a bill that reflects the proper meter readings to conclude this ongoing issue.

Mike Gorman



UPDATE

Thanks for providing those details, Mike.

I have checked your recent electricity statement and it looks as though it has been opened to the reading you have provided, however it has been recorded as an estimated read rather than an actual customer reading.

I’ve asked our experts to update this, and you should have a new electricity statement with the opening reading listed as an actual read in the next 3-5 working days.

We have also updated your opening gas reading, we are just in the process of agreeing the closing reading with your new supplier. You will receive your final statement once this has been processed, this should be within 6 weeks of leaving OVO.

I’m sorry for any confusion this has caused.

Thanks,
Dave"

J Joy says

"Appalling!! Avoid. Avoid. Avoid!!
Why are they advertising on every possible platform?
Any company who has do do that is in a mess because they’ve treated their customers like dirt!
I was with OVO. They robbed me and thousands of customers blind. They were found to have done so by OFCOM the energy regulator!! I left. Went to Which recommended Octopus Energy and am VERY happy. Cheaper. Green Energy. Great customer service.Ovo recently emailed to say they owed me money from when I was a cheated customer-they didn’t put it that way, but that’s what it was. Have I received the money? NO!! Three months on. NO. AVOID. DON’T BE TAKEN IN BY THEIR SWEET TALKING HYPE. IF ANY company is good they don’t need to bombard you with shallow all singing all dancing adverts. Losers! I stayed for years. Thank goodness I’ve got to Octopus... the ONLY company WHICH endorse. Says everything YOU need to know."

Mark says

"This is a reply to Bradley at Ovo. You seem to be missing the point. The 'team' as you refer to them have meant to be resolving this since March 2020. Nothing gets done. In more recent weeks on 3 November we were told Isaac Windsor was the person who was assigned as our personal complaint manager. I spoke to him once he was supposed to phone me back never happened. The last person I spoke to Terry Lewis on 1 December was meant to call back by Friday 4 December and was meant to be escalating to the senior complaints team. All we've had is the traditional OVO radio silence. No call back as promised and no contact from the senior complaints team. The same false promises we've been subjected to for the last 9 months. Everyone we speak to reassures us that they will put a stop to the direct debit increase but we now have correspondence informing us it is happening next week. How can you do this when the meter is unable to give a reading? How can you assess that we should be paying more for living in one room with extremely limited electric goods and usage than we paid for a large 3 bedroom property? Please explain? Please also put a stop to this ridiculous over inflated charge you are imposing on us. Please stop glossing over the real issue and do something to help us? No one else in your organisation has helped us , why don't you try and show that OVO can look after their customers, you could take action to resolve this if you choose to. Its simple, stop the increase in the direct debit and send someone out to look at the meter again. By the way, the chap that came out in March who advised the meter was so far off the scale he couldn't take a reading was meant to return with a colleague to try and get it sorted. Covid lockdown then kicked in and this was postponed. However we have been battling to get this visit rebooked ever since and in more recent months your team have implied that an engineer has never been out to our meter, basically implying we are making this up!!!!! If we are losing our minds it is because we are an OVO customer"

M.V Fearon says

"After numerous complaints about the faulty installation of my smart meter I occasionally receive an email from OVO usually suggesting that I change energy supplier. I intend to do that however only after OVO has rectified the fault which currently exists and has done from when it was installed. The home display unit doesn't communicate with the smart meter yet the smart meter does pass on my usage to OVO. So, it works for them but not for me. With hindsight it seems to me that the installer paired my home display with the smart meter whilst standing next to the meter in my garage. The meter needs some kind of booster to enable the signal to reach my home display unit. OVO has made no attempt to resolve this fault for which they are responsible. My advice to my friends has been to never have a smart meter fitted."

Willian Braz says

"Stolen my money, after Lumo switch automatic for this company i had more than 200 pounds and they stolen 150 pounds in the first month I want my money back pay the same that I payed with lumo if you guys change it’s not mu problem.
You new customer if don’t want problem try find another compay."

Chris Sarson says

"If I could give you less I would , dreadful service even when someone dies they can’t get it right , months of bills and hassle even after many calls , keep away and don’t use them , after loosing a friend you don’t need this trouble"

LISA says

"these are just scum bags, SCAM ARTISTS. will just complain to the electric and gas regulators, and my M.P they need to be shut down.

there new trick is to make you pay more when you refuse to do direct debit. AND VTO TRY AND LOCK YOU IN WITH A YEAR CONTACT WEAR YOU HAVE TO PAY TO LEAVE THEN THEY BLOCK YOU FROM LEAVING PUTTING UP PRICES GIVING YOU A DEBT. PEOPLE JUST FIGHT BACK. BEST THING TO DO IS GET MONEY OUT OF THEM VIA COURT OR SOCIAL MEDIA OR WASTE THERE TIME .

ONLY THING WHAT TALKS IS MONEY COMPLAIN TO THE REGULATORY BODYS. MEANS GIVE THESE CLOWNS A BAD REPUTATION, WHICH THEY ALREADY HAVE. SO PEOPLE WILL LEAVE THESE ARE ROTTEN PEOPLE

PUTTING UP PRICES YET AGAIN. FOR PEOPLE WHO DONT WANT A SMART METER OR TO PAY BY DIRECT DEBIT.

DO NOT GO TO OVO FOR YOUR ENERGY. THEY WILL RIPP YOU OFF

EMAIL FROM OVO AGAIN TO DO WITH EVEN MORE PRICES RAISES THE SAME YEAR!!!!
THIS TIME TARGETING PEOPLE WHO DONT PAY DIRECT DEBIT.

Your energy prices are changing from 1 October 2020

Hi ####### ###
We want to let you know about some changes to your plan, Simpler Energy. It’s our variable rate – so your prices can go up and down depending on the cost of energy. From the 1 October, we’re changing our energy prices to make sure they’re in line with the government’s price cap – which comes into effect on the same day.

From the 1 October, we'll also be introducing new rates for Simpler Energy, depending on how you pay your bills. If you don't choose to pay by Direct Debit, you’ll pay a higher rate – because it costs us more to manage your account. Already making payments by Direct Debit?

Then these changes won’t affect you.
Let’s go through everything you need to know. There’s lots to take in so we’ve broken it down into sections. From the changes coming, to how they could affect you, and what you can choose to do next."

MAUREEN BECKLES says

"Do not use this company. Whilst they may appear cheap and ethical throughout the first year of your contract they will certainly change. E.g they will bombard you with emails to increase your payments, if you contact them they will lie about an arbitrary date when your account was in arrears. The only reason it was in arrears is because OVO (as always) over estimate consumption. I have been consistently in credit and yet I am consistently being told/demand I increase my DD, which by the way I will not and have informed the bank not to do so. Please please do not sign up this company, they are charlatans, crooks and thieves. Please read recent court ruling re OVO fined for overcharging customers."

Bruce Young says

"Ovo......absolute diabolical company to deal with."

Bazza Proctor says

"Absolute disgrace,I’m disabled and because of this company’s inability to listen or even understand basic requests I have had to sit in the cold because since I joined OVO, every month my bill has gone up and up and up. When they realised I was right they refunded my credit but was told I had to leave it with them,even now my bill has risen again this month. No apologies no nothing from them,even when their was a lot of credit on my account they still took money out of my account, why not take it from the credit or refund me my cash. I recommend this company, I don’t recommend customer services. Big mistake moving to them,can’t wait to switch to a good supplier. SHAME ON YOU AND ALL THAT DEALT WITH ME."

Leon Solomon-Rider says

"Ovo have been the absolute worst company I have ever had the miss fortune to have to deal with. From day one of moving into the property they were causing issues for us and now after having left them 6 months ago they are still sending incorrect bills and "welcome" packs. None of the staff are helpful and or polite and most certainly don't have a clue what they are talking about. I would never recommend this company to anyone, the sooner they close their doors the better. This business deserves to close and to never give another person bother again."

Sazz22 says

"Fine up until 1 year in. Then OVO raised direct debit by 100% over the year. Increased price also as soon as possible. At the point of switching the direct debit had raised from £62 when the account was opened to £168 less than 3 years later.
Switched online via switching website and seemed smooth. Within 2 weeks was told switch was complete by OVO and that WITHIN 6 Weeks I would get final statement and any balance would be refunded. At this point I had a credit balance of over £200. Then they continued to collect further direct debit, and then wrote to me in April 27th 6 weeks later to say that they were raising prices and my direct debit was to be collected 8th May. I Left them in March!! Called to get resolved to be told. "Account Not transfered properly, they don't know why, and that they had all readings and on smart meter." Oops sorry, but too bad, you can't have your balance of £334 back yet, 6 weeks hasn't past because "we didn't switch and don't know why, sorry bout that!" Couldn't speak to manager, told anyway pointless because this was the process so they would only re confirm the same and I can make a complaint. This process meant that someone would reply within 5-10 days, what a joke. Meanwhile no refund. Completely incompetent, or worse deceptive.
Any comments Stephen Fitzpatrick, OVO CEO??"

TC says

"I was forced onto OVO energy after my previous supplier went bust. They have sent me tens of letters full of waffle, been impossible to communicate with and now sent me a bill for more than £300 for a mere month and a half where I have used very little energy."

TShorrock says

"A really shady company. Sent a letter out of the blue demanding a payment, saying a warrant is about to be issued. The problem is, this was the FIRST letter they sent me. When I called them, they said "We've sent you a couple of emails already" as if I want to look into the depths of my spam folder everyday in case I've got an email from Ovo energy.
I was OK to get it paid, but this sort of behaviour will really hurt people less fortunate than me, and is just scummy behaviour!"

Michael Bailey says

"It's not often you come across an organisation as bad as OVO but they have taken incompetence to a new level. They have certainly set the bar in terms of indifference, maladministration and idiocy.

Clearly they have a management team of clowns working round the clock to come up with reasons and excuses on why simple tasks take so long. Tasks, that even the most moronic company, would have automated. Not OVO. Break out the quill and parchment.....this may take a few weeks.....possibly months...we just don't know. Please, have a standard formatted response that in no way answers your question....and have a nice day.

Note, I direct these comments to the management and not the poor employees who are doing their best to work within the circus that the head clowns are running.

In fact the only part of the organisation that works (but not well) is their social media team. Clearly worried about their public image, if you dare to critic them on social media (twitter, facebook) you actually get a response from someone pretending to care.

Ok, some details. We joined, they put the direct debit up. No reason. We then ended up hugely in credit (> £300). They raised their tariff, we left. Months have passed and still waiting for final bill and refund of our money. Numerous calls, e-mails, complaints. Its painful. Really really painful.

Im writing this so others can make an informed choice and choose another supplier. Its just not worth the time and wasted energy dealing with these clowns."

Customer says

"Was moved to Ovo when EE went bust on 12th January. Still waiting for Ovo to confirm the switch (which they said would be done by 2nd February!!) so I can move to another supplier as Ovo are about 40% more expensive. Customer service is a joke - emails are replied to with standard letters which do not address the points made. Tried phoning and was told another 2 weeks (3 weeks ago). Meanwhile I am having to pay their inflated prices."

Lewis says

"Service has become a mess. They insist I should increase my DD by 50% when my usage has fallen over the last 12 months below what is needed under my current DD payment. Telling me I’m leaving when they have already confirmed I’ve switched to their new tariff. Poor/no response to my emails. They respond saying they have taken over another company so I should expect a delay with any response. Fair enough, but when they do respond the reply is vague and does not deal with the issue.
If I try to call them I am told I will lose my Online Only rebate - errr? - They are the one at fault. Are we now subsidising their incompetence?
Just another company failing to live up to its hyperbole caught up in the rush to the bottom, I’m sorry to say."

Kelly Baldry says

"Terrible phone service and email is no better. They have no facility to put my name as well as my partner's on the account and hide behind data protection to avoid speaking to me direct. We have a meter issue and our house renovation is now on hold due to rotten floor under the meter until OVO respond to our query. Which they will not do. Very, very unhappy."

Edward says

"Switched to Scottish Power in November, stil waiting for refund of overpayment from OVO despite phone calls and promises.I wish i had never heard of OVO or listened to Martin Lewis about switching made easy !!!"

Mr m cochran says

"Was moved to OVO energy as my last supplier ceased trading.
I still, after 3 months have not been given my final bill ( in credit ) from last supplier.
Every time I contact OVO for the bill I am told in two weeks time, I have rang 3 times over the last 6 weeks and now been told may or June !
They also seem very expensive and did not inform me that my monthly payment needed to rise to reflect the higher cost of energy.
Will look to switch asap."

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